At UnknownStore, we strive to provide our customers with the best possible shopping experience. To ensure transparency and clarity, we have established the following policies:
Refund Policy
Our 30-day return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it - unworn or unused, with tags, and in its original packaging. Please keep the receipt or proof of purchase handy.
To initiate a return, please contact us at anonimus45555@gmail.com. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that we do not accept returns without prior authorization.
If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and notify us immediately. We will promptly address the issue and make it right.
There are certain exceptions to our return policy. Perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gases cannot be returned. Additionally, sale items and gift cards are non-returnable.
If you wish to exchange an item, we recommend returning the original item and making a separate purchase for the desired item. This ensures a faster and smoother process.
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply - the item must be in its original condition, with tags, and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at anonimus45555@gmail.com.
For any further questions or concerns regarding our policies, please do not hesitate to reach out to us. We are here to assist you.